Refund policy
Effective Date: 19th October 2023
Introduction
Thank you for choosing Kandle Kart for your scented and decorative candle needs. We strive to provide you with a delightful shopping experience, and your satisfaction is our top priority. This Return and Refund Policy is designed to ensure that your experience with our scented and decorative candles meets your expectations while adhering to the rules and regulations of Pakistan.
Refund Eligibility
We offer a 28-day refund policy for our scented and decorative candles, subject to the following conditions:
The product is returned within 28 days from the date of purchase.
The product is in its original, undamaged, and resellable condition.
The product must include all original packaging, tags, and accessories.
Please note that personalized, perishable, or digital products are not eligible for refunds. Additionally, for hygiene and safety reasons, we cannot accept returns on opened candles or candle-related products.
Initiate a Return
To initiate a return, please follow these steps:
Contact our Customer Support team at Kandlekartofficial@gmail.com or 03166188259 within 28 days of your purchase to request a Return Authorization (RA) number.
Provide your order number, the name of the candle product you wish to return, and the reason for the return.
Once your return is authorized, you will receive an RA number, instructions for returning the product, and the return address.
Return Shipping
Customers are responsible for the cost of return shipping unless the product received is damaged or incorrect. We recommend using a trackable and insured shipping method to ensure the safe return of the product.
Refund Process
Upon receiving the returned candle product, we will inspect it to ensure it meets the eligibility criteria stated above. If the product is in its original and resellable condition, we will process your refund as follows:
For purchases made via credit/debit card: The refund will be credited to the original payment method used for the purchase.
For purchases made via cash-on-delivery or other payment methods: We will refund the purchase price to your bank account. Please provide your bank account details to facilitate the refund process.
Please allow up to 28 business days for your refund to be processed. Refunds may vary depending on your bank's processing time.
Damaged or Incorrect Candle Products
If you receive a damaged or incorrect candle product, please contact our Customer Support team immediately. We will arrange for the return of the product and provide you with a replacement or a full refund, as per your preference.
Contact Information
If you have any questions or need further assistance regarding our Return and Refund Policy, please contact our Customer Support team at Kandlekartofficial@gmail.com or 03166188259.
Changes to the Policy
Kandle Kart reserves the right to amend or update this Return and Refund Policy at any time. Any changes made will be posted on our website at www.Kandlekart.com, and the revised policy will be effective immediately upon posting.
Thank you for choosing Kandle Kart for your scented and decorative candle needs. We look forward to brightening your life with our unique candle offerings.
Kandle Kart
Phase 7 Extension, DHA, Karachi, Sindh, Pakistan
www.Kandlekart.com
Introduction
Thank you for choosing Kandle Kart for your scented and decorative candle needs. We strive to provide you with a delightful shopping experience, and your satisfaction is our top priority. This Return and Refund Policy is designed to ensure that your experience with our scented and decorative candles meets your expectations while adhering to the rules and regulations of Pakistan.
Refund Eligibility
We offer a 28-day refund policy for our scented and decorative candles, subject to the following conditions:
The product is returned within 28 days from the date of purchase.
The product is in its original, undamaged, and resellable condition.
The product must include all original packaging, tags, and accessories.
Please note that personalized, perishable, or digital products are not eligible for refunds. Additionally, for hygiene and safety reasons, we cannot accept returns on opened candles or candle-related products.
Initiate a Return
To initiate a return, please follow these steps:
Contact our Customer Support team at Kandlekartofficial@gmail.com or 03166188259 within 28 days of your purchase to request a Return Authorization (RA) number.
Provide your order number, the name of the candle product you wish to return, and the reason for the return.
Once your return is authorized, you will receive an RA number, instructions for returning the product, and the return address.
Return Shipping
Customers are responsible for the cost of return shipping unless the product received is damaged or incorrect. We recommend using a trackable and insured shipping method to ensure the safe return of the product.
Refund Process
Upon receiving the returned candle product, we will inspect it to ensure it meets the eligibility criteria stated above. If the product is in its original and resellable condition, we will process your refund as follows:
For purchases made via credit/debit card: The refund will be credited to the original payment method used for the purchase.
For purchases made via cash-on-delivery or other payment methods: We will refund the purchase price to your bank account. Please provide your bank account details to facilitate the refund process.
Please allow up to 28 business days for your refund to be processed. Refunds may vary depending on your bank's processing time.
Damaged or Incorrect Candle Products
If you receive a damaged or incorrect candle product, please contact our Customer Support team immediately. We will arrange for the return of the product and provide you with a replacement or a full refund, as per your preference.
Contact Information
If you have any questions or need further assistance regarding our Return and Refund Policy, please contact our Customer Support team at Kandlekartofficial@gmail.com or 03166188259.
Changes to the Policy
Kandle Kart reserves the right to amend or update this Return and Refund Policy at any time. Any changes made will be posted on our website at www.Kandlekart.com, and the revised policy will be effective immediately upon posting.
Thank you for choosing Kandle Kart for your scented and decorative candle needs. We look forward to brightening your life with our unique candle offerings.
Kandle Kart
Phase 7 Extension, DHA, Karachi, Sindh, Pakistan
www.Kandlekart.com